Practical information

Utility Bills for Your Vacation Home

Utility charges are not included in the rental price (unless the vacation home contract specifies unlimited consumption).

We have turned the heat on in your vacation home before your arrival (otherwise it will be cold, with no hot water, etc.).

Utility costs are paid at the office upon departure.

Water (per m³) 75.00 DKK

Electricity (per kWh) 02.95 DKK

Gas heating (per unit) 18.00 DKK

Heating (per unit) 02.60 DKK

 

Bank account information

We store your financial information to the extent necessary to document income and receipts in connection with the preparation of financial statements.

Complaints and claims regarding your vacation rental

In the event of complaints or claims, these must be submitted while you are staying at the vacation rental and can only be made by phone or in person. Call +45 29119040

Any lack of cleaning or various defects in the house must be reported on the day of check-in and, preferably, documented with photos.

You are obligated to give Ehuse a reasonable amount of time to remedy any faults or defects—especially if it involves arranging for a contractor.

If you choose to leave the vacation home without first notifying Ehuse verbally and without giving us a reasonable period of time to respond to the complaint, Ehuse cannot be held liable for damages.

 

Picking up the key to the vacation home on the day of arrival

We place a high value on personal contact, which is why you pick up the key to your vacation home at our office at Nørregade 7 in Hvide Sande. You are welcome to check into your vacation home from 4:00 PM on the day of arrival; you will receive a keybox code via text message before arrival.

If you arrive outside of business hours, simply use the key box

On the utility usage form, which will be waiting for you in the vacation home, we have already filled in the arrival figures, so you only need to add the departure figures.

On the day of departure, please return the key to the key box. Settlement of utility charges and final cleaning must be handled at our office.

You must vacate the house by 10:00 AM on the day of departure. Your vacation home must be tidied up, and you must remove trash and bottles. Final cleaning must also be done if you have not booked it. There is, of course, a vacuum cleaner in the house, but you must bring your own cleaning supplies, such as cloths and cleaning products, from home.

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Questions and Answers

Here you'll find answers to the most common questions about prices, booking, terms and conditions, and using the accommodation.

What should I do if I arrive outside of business hours?

Drive up to the house and use our key box. And you check in via our system when you arrive.

What should I do when I check out?

Please return the key to the key box. Then come to the office to pay for utilities. If you haven't booked a final cleaning, you must clean the house yourself.

How do I pay for my stay?

If you book more than 60 days before arrival, payment is split into two installments: the first installment is due at the time of booking, and the second installment is due no later than 30 days before arrival. If the stay is booked less than 60 days before arrival, the full amount is due at the time of booking.

Can I cancel my stay?

Yes, you can cancel your stay, but a cancellation fee will be charged depending on how close to your arrival date you cancel. Cancellations must be made by email to Ehuse, including your order number and reason for cancellation.

Do I have to pay a security deposit?

No, we generally do not charge a security deposit. However, if any damage occurs to the house during your stay, you may be liable for compensation.

Is consumption included in the rental price?

No, consumption is generally not included in the rental price, unless it specifically states in the contract that there is free consumption.

How is consumption settled?

Consumption is settled upon departure in connection with key handover. When key handover is made, you will receive a consumption slip where the meter reading upon arrival is noted or must be read, and upon departure the final consumption is registered.

Do I also pay for heating before arrival?

Yes, some heating has been put on the house before arrival, so the accommodation is ready for use.

Can I charge an electric car at the holiday home?

Only if an approved charger is installed at the holiday home. It is therefore not permitted to simply charge the electric car unless the house is approved for it.